Purchasing through Google Play
Purchases in the Android app are processed through Google Play. Purchase information shown by Google Play forms part of the transaction process.
Digital content
Stories and generated audio are digital content. Statutory rules for digital content can apply in addition to the product terms shown at purchase.
Subscriptions
Before subscribing, users should be shown the billing period, included usage, renewal information and current price. See Subscriptions & Payments.
Automatic renewal
Where a subscription renews automatically, the renewal terms are shown before purchase and the subscription can be managed through the applicable Google Play account.
Cancellation
Subscriptions purchased through Google Play are managed and cancelled through Google Play. Cancellation normally prevents a future renewal rather than reversing already supplied content.
Refunds
Refund eligibility depends on applicable law, the circumstances of the purchase and the payment platform’s rules. Contact support if access has not been delivered as expected.
Withdrawal rights
Consumers may have statutory withdrawal rights. For digital content supplied immediately, specific consent and acknowledgement rules may affect how those rights apply.
Problems with a purchase
First check the purchase in Google Play and use Sioma’s Help Center if the purchased access is not reflected correctly.
Statutory consumer rights
Nothing in Sioma’s terms is intended to remove mandatory consumer rights that cannot legally be waived.
Complaints and dispute resolution
See Complaints & Dispute Resolution for the complaint route and information about consumer mediation when applicable.