Contact Sioma
Start with the Sioma Help Center. This provides one consistent route for support and complaints.
How to make a complaint
Choose the closest Help Center topic, explain what happened, what outcome you expected and any steps already tried.
What information to provide
Provide enough information to identify the issue, such as the account email and, where relevant, a story or Google Play reference. Do not send passwords or payment-card details.
How complaints are handled
Sioma reviews the information provided and may request additional details where they are necessary to investigate the issue.
French Consumer Mediation
Cross-border consumer disputes
Consumers may have access to national or cross-border consumer assistance and alternative dispute-resolution mechanisms applicable to their place of residence.
Contact
Use the Help Center contact form for the initial complaint.