Need help with Sioma?

Check that you are using the same sign-in method and email address you used when creating your Sioma account. If needed, use the password-reset option and try again after completing the reset.

Wait a few minutes, check your spam or junk folder, and confirm that the email address was entered correctly. Avoid requesting several new emails in quick succession because only the newest link may remain valid.

Use Forgot password on the sign-in screen. Open the newest reset email and choose a new password, then return to Sioma and sign in again.

Close and reopen the relevant profile screen first. If the change still is not visible, sign out and back in once before contacting support.

Story creation can occasionally take longer than usual. Keep the app connected, then return to My Stories and check whether the story appeared there before starting another creation.

Open My Stories and check your search and filters. Look under favorites, narrated stories, series, topics and languages if a filter is active.

Open the story and use its story actions to delete it. Deleting a story also removes its Sioma narration variants associated with that story.

Use the available similar-story or series options when they are shown for that story. Series availability can depend on the story and the choices used when it was created.

Longer narrations can take some time. You can leave the story and return later; check the story again before requesting another narration. When the narration is ready, the listening option becomes available.

Confirm that the narration shows as ready, check your connection and device audio, then close and reopen the player once. If downloaded audio is affected, try the in-app version as well.

Make sure the narration has finished generating before downloading. Also check that your device has available storage and that Sioma has the access required by your Android version to save the file.

Choose an available narrator before or when creating narration. Loop repeats playback, while Sleep timer stops playback automatically after the selected time.

First verify in Google Play that the purchase completed successfully and that you are signed into Sioma with the expected account. Then reopen Sioma and use the restore-purchase option if available.

Use Sioma’s restore-purchase option while signed into the Google Play account that made the purchase. Restoring checks existing Google Play purchases; it does not create a new charge.

Subscriptions purchased through Google Play are managed through Google Play. Open Google Play’s subscriptions area, select Sioma and use the available management or cancellation controls.

Check your Google Play purchase history first and compare the order references. If there are two completed charges for what appears to be the same purchase, contact support and include the relevant Google Play order reference(s), but never send payment-card details.

See the Privacy page for the current description of account, story, narration and technical data used to provide Sioma.

For narration, Sioma sends the generated story text or required text chunks and the technical settings needed to create the audio. See the Privacy page for the current production data-flow description.

Use the dedicated Account deletion flow. Enter your account email there, verify the request from the email we send, and confirm the deletion on the verification page.

Quick Start is the low-effort creation path: choose what you want to hear in the moment and Sioma builds the story suggestion from there. You can optionally fine-tune settings such as length, language, level and perspective.

Individual Story gives you more control across five steps: Story, Mood, Frame, Details and Ready. Most choices remain optional, so Sioma can decide what you leave open.

Read uses Sioma’s focused reader. Listen plays the narration. Read & Listen lets you follow the story text while the narration plays.

Sioma is designed for stories in 15 supported languages. While reading, translation help can be shown for the paragraph you are on, so you can stay in the story instead of translating the whole page at once.

The optional language level helps adapt the story language to a CEFR range. Sioma groups the available levels so you can choose an easier, intermediate or more advanced reading experience.